The rules and conditions of Candy.Casino are the current regulations of the establishment.

The rules and conditions of Candy.Casino govern the use of various games on the site by users through the network, a special mobile application, and other websites. They signify the agreement between the user and the company of the site. All rules come into effect upon the user’s registration on Candy.Casino. By registering on the site, the player confirms their agreement with all terms. However, Candy still reserves the right to amend the rules without any notice to the user. In many regions, access is restricted for certain game manufacturers.

To play for real money on the Candy Casino site, a user is required to register on the site. A user is allowed to have only one account on one computer. If a player wishes to create another personal account, all of the user’s accounts will be frozen, and bets voided.

Moreover, all bonuses and deposits received using the second account will be withheld by the Administration of Candy.Casino. The player must return all funds immediately upon request by the Administration if they were also withdrawn using the second account. If a user wishes to create another account, they must contact the manager by email – support@candy.casino

A user cannot share personal information with any third party or allow someone else to play using their account. Each user is entitled to only one account. Users are allowed to use only their own account, otherwise, the administration will block it and cancel all winnings. Users must fill in all fields upon registration. If a field is left unfilled, they will not be able to recover their password if lost. The full responsibility for the accuracy of the information lies entirely with the client.

Once a user clicks on the «register» icon, the player fully confirms that they have reached the age of majority. The user alone is fully responsible for complying with all lawful norms of their country. The user automatically agrees to all financial risks they may incur, and only they will be responsible for all financial losses. All users have the chance to set a specific deposit limit in their personal account. All limits can be set for any term desired by the user; to do this, they need to contact electronic support – support@candy.casino or finance@candy.casino

If a user is found to be engaged in any fraudulent actions or other illegal rules, the Administration of Candy.Casino has the right to freeze the player’s page without returning any funds from that account. In the event of a significant win, the Casino Company has the right to make it public. The user also consents to the provision of all personal information for agreement in the media. Also, with such a win, the user is required to provide additional information for a more quality withdrawal of funds.

Candy.Casino has the right to conduct a user identity check at any time. The check may be carried out in the form of several passport scans, photos with documents, and other procedures. When making a deposit using a credit card, Candy.Casino may request these very documents.

If the amount requested by the casino is more than $1000, the Administration is allowed to conduct a user identity verification procedure. For this, the user must provide the casino with all the required requested documents that verify the player’s identity. The user also guarantees that all provided documents are genuine and authentic. If the information is found to be false, it may lead to the forfeiture of all winnings and deposits.

Candy Casino is not affiliated with financial firms and cannot be regarded as such; therefore, no interest or commissions can be accrued to the user. The casino company reserves the right to contact the user via the mobile phone number provided in their personal details. If there are exceptional reasons for not answering the call or if the number is blocked, the Administration has the full right to claim all winnings and freeze the user’s account.

Failure to provide all documents requested by the Administration within 7 days will be considered an attempt to conceal the user’s personal information. In such cases, all deposits will be deemed invalid and will be returned to the user, any winnings will have to be annulled by the administration, and the user’s personal page will be frozen. When withdrawing funds, users must only use their personal financial resources. All data associated with the card or account must match all personal details listed in the personal account.

Funds cannot be withdrawn from an unverified account. The timelines for making withdrawals are set individually for all accounts categorized as high risk. Verification lasts up to 24 hours after all documents are submitted on business days. On other days, the timeframe may be extended.

Users are allowed to close their accounts, but this requires contacting customer support. The Administration has the right to return all funds to the user, excluding any fees. Payment systems are chosen by the users themselves.

To file a complaint against Candy.Casino, one can simply use the email – support@candy.casino. In any disputes, the user agrees that all server records will be considered the final authority in resolving issues. The user automatically consents that in situations where discrepancies exist between the server and the user’s computer, the server information will be deemed accurate.

The user acknowledges that all casino records are authoritative in investigating circumstances of user participation in gaming activities and their outcomes. In case of any technical malfunctions or failures related to internet providers, suppliers, and the operation of equipment used to access the Candy Casino site, the Company bears no responsibility.

If a user discovers any error/glitch in the software, the player must notify the Administration of Candy.Casino about these errors. Should there be attempts to exploit these errors for malicious purposes, Candy Casino reserves the right to claim all compensations for expenses related to the error.

If the administration suspects any manipulation of the casino’s system, the Administration reserves the right to withhold the player’s funds. In case of a violation of any of the rules and conditions by the user, or if the company has suspicions of errors, Candy.Casino has the right to freeze the user’s account without the right to payout deposits. Any funds in the player’s account will be used to cover all expenses incurred by the casino company.

Funds cannot be returned after the use of the alleged deposits. All refund requests are considered only if they are made within 24 hours of the proposed transactions or within 30 days if the user claims that a third party had access to the player’s page. The user also has the right to refuse any amount of refund or reverse transaction until they can somehow establish guarantees for any payment made to the company to be honored after a refund is processed.

Furthermore, the user agrees to provide notarially certified identification and other personal documents verifying the user’s identity, in compliance with legislation, upon the company’s request. If such data is not provided by the user within 5 days, no refund will be made, and the personal page will be frozen, including all accounts. Such decisions will be final, binding, and not subject to appeal. Users are allowed to request refunds via email – support@candy.casino

The Anti-Money Laundering (AML) policy clarifies the measures Candy Casino takes to prevent the use of its services by criminal entities for money laundering and other illicit activities. To achieve this, Candy Casino has implemented necessary policies for detecting and reporting any suspicious transactions to regulatory bodies.

In this context, Limesco Ltd is not permitted to inform users about these measures. A unique online system for the identification of all Candy Casino users has been established, along with a comprehensive transaction history. The company does not make cash payouts, specifically to avoid the laundering of funds. Candy.Casino reserves the right to suspend any user operations deemed illegal by its staff and that may be associated with money laundering.

Should a user violate any of the company’s terms and conditions, the Administration has the full authority to refuse the creation of a user account, freeze the page, retain winning funds, or even withdraw them from the user’s account. The user understands and acknowledges that Candy.Casino acts as the final authority in all decisions regarding violations of terms and conditions, including the determination of whether such violations will lead to a temporary or permanent ban from using the Candy Casino site.

Candy.casino — website is owned and operated by WoT N.V. (License holder) reg. #129742 (Kaya Richard J. Beaujon Z/N, Curacao)
Limesco Limited (Payment processor), Arch. Makariou III, 155 PROTEAS HOUSE, 5th floor 3026, Limassol, Cyprus. WoT N.V. is licensed and regulated by the Government of Curacao, Netherlands Antilles under the licence: No.1668/JAZ.